QOMO HiteVision Warranty Policy

All Promax related service issues will be honored by QOMO HiteVision.  QOMO HiteVision reserves the right to replace Promax units under warranty with equal or better QOMO HiteVision products.

Customer must contact QOMO HiteVision Service Manager at support@qomo.com with subject line: SERVICE REQUEST or call 1-866-990-7666 for authorization prior to any service request.

Units Under Warranty

(Refer to warranty card of the product)

Return of Non-defective Products.

Within 10 days of purchase

No returns are allowed except for unopened Products returned within ten(10) days of delivery and will be subject to a 20% restocking fee, as well as the Company’s original shipping and handling fees. Returns must be preauthorized and accompanied a Company Return Merchandise Authorization Number (RMA). All merchandise is to be returned freight prepaid.

Return of Defective Products.

Within 15 days of purchase

The Company offers a fifteen (15) day swap-out period for defective merchandise. Contact the Company service center immediately upon discovering any merchandise defect to obtain an RMA number. Please have the following information available:

1. Company name                    2. Invoice or order number      

3. Date of shipment                  4. Model number     

5. Product serial number         6. Overview of problem 

Service of Defective Products.

Within 30 days of purchase:

1.      Service request must be preauthorized by Service Manager

2.      Upon authorization, faulty unit will be replaced with a new unit with no charge to the customer.  Customer will be given a RMA#

3.      Shipping: QOMO HiteVision will be responsible for picking the unit up and shipping the unit back for service.  Shipping address:

QOMO HiteVision

Attn:  Service Dept.

46950 Magellan Dr.

Wixom, MI 48393

USA

4.      Warranty does not cover abuse or negligence

5.      QOMO HiteVision reserves the right to reject request

After 30 days, within unit warranty:

1.      Request must be preauthorized by Service Manager

2.      Upon authorization, customer will be given a RMA#

3.      The RMA# will need to be written clearly on the outside of box

4.      Shipping: the customer will be responsible for shipping the unit to:

QOMO HiteVision

Attn:  Service Dept.

46950 Magellan Dr.

Wixom, MI  48393

USA

5.      QOMO HiteVision will repair or replace the unit and ship the unit back to customer

Units Out of Warranty

(Refer to warranty card of the product)

·         Shipping:  Dealer / customer will be responsible for shipping unit to service department

·         Customer can obtain an estimate of the repair cost when the unit is sent in for service

·         Repair cost is usually calculated using the following method:

Handling fee + hrs in labor (½ hr min) + cost of parts + shipping = total repair cost

Example:  $75 (Handling) + $37.50 (1/2 labor) + $120 (parts) + $22 (shipping) = $ 254.50

·         Customer will receive a call regarding final repair fee and payment arrangements

Shipping Packaging Requirements

·         Customer is responsible for properly packaging service items to be shipped to QOMO

·         Original pac